Refund Policy — Last updated: June 2026

At KÚRA, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.

How to Request a Return

To initiate a return, please contact us at contact@kurastore.com with your order number and reason for return. Our team will guide you through the process.

Refunds

Once we receive and inspect the returned item, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

If you received a defective or damaged item, we will replace it at no extra cost. Please contact us within 7 days of delivery with photos of the damage.

Non-Refundable Items

Items that are used, damaged by misuse, or returned after the 30-day window are not eligible for refunds.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.

Questions?

Contact us at contact@kurastore.com — we're happy to help!